Pittsburgh’s old property violations system was, in a word, cumbersome.
“A citizen would put a call into 311. We would then print out that call here (and) manually hand it to an inspector. They would then go out, see the property, inspect it, write on the back of the paper if there was a violation and then give it to someone to be typed up, and then we’d actually mail it out,” said Maura Kennedy, director of the Department of Permits, Licenses and Inspections, or PLI. “That took weeks.”