Laurie Faith Cranor

Blue Coat Photos / Flickr

If you’ve received a new computer as a holiday gift, it’s important to protect this device from so-called “tech support scams.”

Lorrie Faith Cranor is associate department head of Carnegie Mellon University’s department of Engineering and Public Policy. She’s also the former chief technologist for the Federal Trade Commission.

Cranor tells 90.5 WESA’s Sarah Boden to be wary of  unsolicited messages that claim to come from prominent companies. 

This conversation has been edited for length and clarity.